Co-Design and Strategy

Build solutions that work.

A co-design and strategy project will help you to define opportunities, engage your community, run low-risk test-and-learn experiments, and ensure service delivery is smooth.

From problem to solution

Expect more from your consulting partner

The problem

Consulting is expensive and doesn’t always lead to change. Who needs a 45-page report to gather dust on the shelf?

The solution

Empower your team to take ownership of the work by co-creating road maps and action plans to bring your objectives to life.

Don’t be designed for, design with!

Improved outcomes to expect

Your employees and communities can say, “My voice matters—I’m part of the solution and I can see my part to play.”

See measurable results from effective processes, successful projects, and harmonious collaboration as your teams and communities engage to make the world a brighter, more equitable place.

Make the most of opportunities

Types of projects co-design and strategy can supercharge

Launch a new service, program, or line of business

Establish effective partnerships and ecosystems with other organizations

Enlist teams to work together in new ways and navigate change in positive ways

Create a training program for your audience out of your expertise in service delivery

Align annual plans to bigger, multi-year initiatives

Ensure onboarding sets employees up for success

Tell your stories of impact to inspire action

Support systems and culture change

Create memorable interactive experiences to engage audiences

What to expect from a co-design approach

Design as your superpower

Your situation and people are unique and deserve more than a generic, cookie-cutter solution.

Design provides a stable and predictable framework to move from chaos to clarity while emphasizing ingenuity and creativity.

Discover

During the Discover phase, you’ll share the impetus for the effort and together explore themes and possible opportunities to develop. This includes articulating your vision for change, mapping key stakeholders to include in the process, and assembling supporting research and information.

Define

Now vision in hand, we will define the situation in a way that inspires practical solutions. We will narrow the options to explore in greater depth. This also includes establishing needs assessments, journey maps, and impact measures.

Develop

With a narrowed set of ideas, we will generate potential strategies and consider service and technology implications. This includes rapid test-and-learn cycles using low-fidelity prototypes with service and program blueprints to reduce risk before you implement.

Deliver

You will now select the most effective solutions and shift your team into actual delivery and/or implementation.

How to get started

Feel confident with the project plan

At each step of the way, we will work together to define success criteria and outline the process so nothing is a surprise.

STEP 1

Describe the situation.
You’ll tell me about the opportunity or challenge you’re facing and the change you want to see through this work.

STEP 2

Identify the outcomes.
You’ll answer some easy prompts about what you want to see as a result of this work, and how you plan to capture progress.

STEP 3

Reflect for understanding.
I will paraphrase (and sketch!) your opportunity, what you’re aiming to achieve—making revisions as needed to better fit your vision—so we’re on the same page.

STEP 4

Map the project steps.
I will present a visual plan for engagement with the steps, objectives, timing, and who should be involved. This typically includes options for types of engagements to best fit your budget and timeline.

STEP 5

Agree and get started!
We will discuss and revise the plan until you’re comfortable. Then we’ll sign the contract and schedule a kick-off to include everyone who will be involved.

The smartest person in the room is the room itself.

An idea or innovation created in isolation will never live up to its potential impact.

Gathering the collective genius from everyone gathered catalyzes insights and creativity beyond what we could achieve individually.